Invite managers of other departments and their staff members to visit your customer service area. Schedule the visits throughout Customer Service Week. When the guests arrive, provide them with a summary of what your employees do. Take them on a tour, then have each person sit with a rep and listen to customer calls. End the visit with a question and answer session in a conference room. Give guests “Delivering Excellence: Above & Beyond For Customers” Praise Pops. Present “Taking Pride In What We Do” Silicone Wristbands to your reps.
Educational Activity
Invite managers of other departments and their staff members to visit your customer service area. Schedule the visits throughout Customer Service Week. When the guests arrive, provide them with a summary of what your employees do. Take them on a tour, then have each person sit with a rep and listen to customer calls. End the visit with a question and answer session in a conference room. Give guests “Delivering Excellence: Above & Beyond For Customers” Praise Pops. Present “Taking Pride In What We Do” Silicone Wristbands to your reps.
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