Displaying Pride

This year, create departmental pride within your company. Challenge the employees in each department to design a flag. Have them choose colors, a symbol and a motto. Arrange for time to build the flags out of whatever materials are agreed on. Display the finished flags. To further solidify the bonds within just your customer service department, hand out “Together Everyone Achieves More” Silicone Bracelets for your reps to wear.

Reaching Out

Perhaps you’ve heard the saying “No customer service department is an island.” Your customer service department depends on several other departments that enable your company to function. To thank people in other areas for their support, supply your reps with “Committed To Excellence: We Appreciate All You Do” Praise Pops. Ask them to tape Praise Pops to every interoffice mailing for a week. So that your customer service reps also get the gratitude they deserve, give them “The Sunny Side Of Customer Service” 2008 Mini Wall Calendars in addition to your sincerest thank you.

Focus On Feet

Put a new spin on the old concept of guessing games. Hold a “Guess The Feet” contest at your company. Take pictures of your representatives’ bare feet and post them on a bulletin board. Have contest entrants guess whose feet are whose. Award a “Positive People” Photo Frame Of Appreciation to the person with the most correct answers. Give all participants “Thanks For Providing ‘Spa’-tacular Service” Spa Kits to use on their own feet.
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Sunny Day

One morning during Customer Service Week, spread some sunshine. Start with “Together We Shine” Stress Relievers, which are sun shaped. With a red marker, draw a smile on one of them. Gather your customer service reps. Throw the stress relievers out to the “crowd” of employees. Ask the person who receives the smiley sun to join you up front. Present him or her with a Customer Service Umbrella Gift Set.

On Location

Assist your customer service staff members in becoming more familiar with areas of your company’s building that they rarely or never visit. Begin by obtaining Mr. Potato Head toys, one for each person. (If you have a large staff, create teams for this activity.) Hide all of the arms in one room, all of the eyes in another room, etc. Start off your employees with only the potato bodies. Pass out clues describing the rooms that have parts hidden in them. Participants must find the locations and a Mr. Potato Head piece in each. Award an “Above & Beyond” Appreciation Snack Pack to the first person to assemble a complete potato head. Give everyone “Attitude Is Everything!” Talking Pens.

Service That Rocks

Express to your representatives how well they’re doing by organizing a rockin’ Customer Service Week. Divide the staff into teams. Ask each team to pick a rock band name. Start the festivities by passing out “Customer Service Rocks” Lapel Pins to all team members. Throughout the week, have the teams compete in games, such as charades, Pictionary and hangman. Award points to the winning team for each game. At the end of the week, tally the points and present “Customer Service Rocks” T-Shirts to the members of the team with the best overall score.